About ordering About product delivery

About delivery

Delivery time

We will arrange shipping within 3 business days after receiving your order, excluding Saturdays, Sundays, and holidays.

(Reserved products will be shipped from the release date)

It usually takes about 1 to 3 days after shipping, but it may be delayed depending on the weather and traffic conditions. Please note.

We do not specify the date and time of product delivery. We will ship in sequence as soon as we are ready to ship.

For items that have been shipped, a tracking number and a link to the delivery status page will be displayed on the order history page, so please check the delivery status from there.

Bundled / split shipping

After ordering, we cannot bundle or split the product.

Items ordered at the same time will be shipped together as soon as all items are available, and items ordered separately will be shipped separately. When ordering, please check carefully before placing an order.

Shipping

Target area shipping

Other than Okinawa Prefecture 800 yen (excluding tax)

Okinawa prefecture 1,880 yen (excluding tax)

Delivery outside Japan will be charged separately.

In case of long-term absence or unknown destination

If you cannot deliver due to a long absence or unknown address and wish to reship, a reship fee will be charged separately.

If you do not receive your parcel within 7 days of the first shipment and the item is returned to us, we will send you a reshipment email.

In addition, if you do not receive the package within one month from the first shipment and do not respond to the reshipment guidance email from us, we will consider that you have waived the right to receive the item and resend it. Please note that we cannot accept the request. In addition, please note that we cannot refund the price (in this case, please note that we will not contact you again).

If you decline receipt due to customer's convenience, absent for a long time, or reshipment continues, we may restrict the use. Please be sure to receive the product.